White papers
Plain language supports access to information, equity, and participation in society. It also improves efficiency and builds brand trust.
We’ve spent more than 35 years working with organisations to get better outcomes for the people they serve.
Read our white papers to learn more.
How well has New Zealand’s public sector embraced the intent of the Plain Language Act 2022?
In One year on we report on our review of public sector commitment to the intent of New Zealand’s Plain Language Act. Has the Act made a difference? Has clear, effective, and human-centred communication become the norm across the public sector?
Are contracts for payday loans clear and understandable?
In Help or Harm? we analyse the language used in payday loan contracts. We uncover just how hard it is for people needing payday loans to understand what they’re signing up to. We also share pointers for consumers, and tips for writers.