Writing Instructions and Procedures
Empower your readers to follow procedures and guidelines
Do you hold expert knowledge that’s critical to other people’s work? Enabling them to perform tasks, follow processes, say, or operate equipment? Discover how to translate your expertise into clear instructions, so that others can understand what’s expected of them and get the job done.
Learn to write instructions and procedures that cut through complexity, and enable others to work smoothly even when tasks are unfamiliar, get things done and keep business moving. Expect fewer questions and email threads, more confidence in outcomes, less rework, and happier people!
Skills you’ll gain on the day
The techniques you’ll learn for writing instructions and procedures will make it easier for you to:
- identify different types of instructions
- plan instructional projects, small or large
- create instructions that are well structured and logical
- write your instructions or procedures in readable plain language
- use effective headings and links
- support your instructions and procedures with effective graphics
- test and finalise your instructions and procedures
- manage instructions and procedures over the long term.
Who this training is for
This course is for anyone writing or updating instructions and procedures for readers and users who are inside or outside your organisation.
You’ll also benefit from the workshop if you are:
- a project manager or business analyst
- customer services or technical support
- a technical writer for software, technology, or manufacturing
- an administrator
- any other subject matter expert.
What our clients say
Fantastic course that has helped me to clarify the structure of instructional documentation, and how to ensure the end user is at the heart of the development.
Katherine F, Capital & Coast District Health Board
The workshop challenged my thinking and ways of working. It was helpful to really understand the key messages you are trying to convey.
Amanda F, Department of Internal Affairs
A good grounding course for those wanting to write policies and procedures. Lots of helpful and illustrative examples and activities.
Claire D, Capital & Coast District Health Board
If you are based in New Zealand, please book through our New Zealand Writing Instructions and Procedures page.
Book a workshop in your time zone
Contact Julia Bennett to discuss your training needs.
[email protected]